At Balance2us we are committed to ensuring our customers are satisfied with their purchases. If you are not completely satisfied with your fidget and sensory items, we are here to help. Please read our return policy below for more details.

Return Eligibility

1. Timeframe: Items must be returned within 30 days from the date of purchase.

2. Condition: Items must be unused, in the same condition that you received them, and in their original packaging.

3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Items marked as final sale.

• Gift cards.

• Items that have been used or altered.

• Personalized or customized items.

Return Process

1. Initiate a Return: To start a return, please contact our customer service team at [customer service email] with your order number and reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.

3. Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

1. Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.

2. Processing: If your return is approved, we will process your refund to your original method of payment within 7-10 business days.

3. Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

If you need to exchange an item for a different product, please follow the return process above and place a new order for the item you wish to purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at admin@balance2us.com within 7 days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs. Upon receipt of the damaged or defective item, we will send you a replacement at no additional cost.

Contact Us

For any questions or concerns regarding our return policy, please contact us at admin@balance2us.com . Our customer service team is available to assist you.

Thank you for shopping with Balance2us. We appreciate your business and strive to provide you with the best service possible.